1. Who We Are

Renviro Power ("we", "us", "our") operates the website www.renviropower.com.au and provides energy solutions including heat pump hot water systems, air conditioning, electric heat pump upgrades, and VEU rebate consultation services.
 

2. What Personal Information We Collect & Why

We may collect personal information including:

• Contact details (name, email address, phone number) when you use our contact forms or request a quote

• Technical data (IP address, browser type) through cookies or Google Analytics for website performance and usage insights
  This information helps us respond to enquiries, provide services, improve our website, and stay in touch.
   

3. How We Collect Information

• Directly from you via forms or interactions

• Automatically via cookies and analytics tools when you browse our site

• From third-party service providers (e.g., hosting, CRM, analytics platforms)
   

4. Use of Your Information

We use your personal information to:

• Respond to your enquiries and provide services

• Manage bookings, service delivery, or consultations

• Improve our website and customer experience

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5. Sharing Your Information

We do not sell your personal data. We may share limited information with:

• Service providers (e.g., hosting, email tools, analytics)

• Partners (e.g., installation teams, rebate consultants) to fulfill services

• Legal or regulatory bodies, if required by law

We ensure third parties are contractually bound to protect your data in line with Australian standards.
 

6. Cookies & Tracking Technologies

We use cookies and similar tools to:

• Enhance site performance

• Analyze website usage with platforms like Google Analytics
  You may control or disable non-essential cookies via your browser settings. Our use of cookies is disclosed transparently in line with Australian requirements.
   

7. How We Protect Your Data

We take reasonable steps to safeguard your personal information from unauthorised access or misuse, including:

• Secure storage systems

• Staff training on privacy practices

• Periodic review and updates of our policy and security measures.
   

8. Access, Correction & Complaints

You may:

• Request access to the personal data we hold about you

• Ask us to correct any inaccuracies
  If you believe we have breached your privacy rights, contact us at [admin@kyzsolutions.com]. We will investigate and respond promptly.

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9. Updates to This Policy

We may update this Privacy Policy as our business evolves. Changes will be posted on this page, and the "Last updated" date will be revised accordingly.
 

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please reach out to:

Email: admin@kyzsolutions.com
Phone: 0412 489 237